General conditions of sale - Kyoto Kimono Shop

TERMS OF SALES - KyotoKimonoShop.com

Conditions of Sale

These conditions of sale ("Agreement") set forth the terms and conditions governing the purchase of products from KyotoKimonoShop.com (referred to as "we," "us," or "our"). By placing an order with us, you ("Customer" or "you") agree to be bound by this Agreement. Please read this Agreement carefully before making a purchase.

Product: We offer a wide range of Japanese kimono and traditional Japanese clothing, sourced directly from Kyoto, Japan. We strive to provide accurate product descriptions, including measurements, materials, and any relevant details. However, please note that slight variations in color or pattern may occur due to the nature of traditional craftsmanship.
Order: To place an order, you must provide accurate and complete information, including your name, shipping address, email address, and contact number. It is your responsibility to ensure the accuracy of this information. We reserve the right to refuse or cancel an order if the provided information is incomplete or incorrect.
Price and Payment: All prices displayed on our website are in the currency specified. We reserve the right to modify prices at any time without prior notice, but once an order is placed, the price is fixed. The final price includes the cost of the product and any applicable taxes or fees. Shipping charges are calculated separately based on the destination and selected shipping method.

We accept payments through Stripe, Square, Payonner, and major credit cards, including Visa and Mastercard. These payment methods ensure secure transactions, and your payment information will be processed in accordance with applicable data protection regulations.

Shipping and Delivery: We strive to process orders promptly. In-stock items are usually shipped within 48 to 72 hours after order confirmation. However, please note that delays may occur during peak seasons or due to unforeseen circumstances. If there are any issues with your order, we will communicate with you via the contact information provided during the checkout process.

We ship our products worldwide using the international carrier DHL Express. The estimated delivery time for most destinations is between 3 to 7 business days. However, please note that delivery times may vary based on the shipping address and customs procedures of the destination country. Any customs duties or import taxes imposed by the destination country are the responsibility of the customer.

Return and Cancellation Policy: We want you to be satisfied with your purchase. If for any reason you wish to cancel an order or return a product, please contact us within 14 days of receiving the item. We will provide you with instructions for returning the product. Please note that returned items must be in their original condition, unworn, and with all tags attached.

We reserve the right to refuse returns or exchanges if the returned items do not meet our return policy requirements or if they are damaged or altered by the customer.

Refund: Upon receipt of the returned item and verification of its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable time for the refund to be processed and reflected in your account.
Applicable Law: This Agreement shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in Kyoto, Japan.
Intellectual Property: All intellectual property rights related to our products, website content, and branding remain the property of KyotoKimonoShop.com. You may not reproduce, modify, distribute, or use our intellectual property without our prior written consent.
Privacy: We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We will only use your information in accordance with our Privacy Policy, which can be found on our website.
Taxes and customs fees

When making a purchase on a site in Japan, the obligations and responsibilities of the buyer can vary depending on the terms and conditions set by the specific seller. However, there are general regulations and considerations regarding taxes and import customs fees that buyers should be aware of:

Taxes: The buyer may be responsible for paying any applicable taxes, such as value-added tax (VAT) or goods and services tax (GST), depending on the destination country's tax regulations. These taxes are typically calculated based on the purchase price, including shipping costs.
Import Customs Fees: Import customs fees are charges imposed by the customs authority of the destination country on imported goods. The fees are usually based on factors such as the product type, its declared value, and the customs regulations of the country. The buyer is generally responsible for paying these fees, which can include customs duties, handling fees, or other charges.

It's important for buyers to research and understand the specific regulations and policies of the destination country regarding taxes and import customs fees. The customs authority or the relevant government agency of the destination country can provide detailed information on the applicable fees and procedures. Additionally, consulting with a customs broker or trade expert can help buyers navigate the import process and ensure compliance with the regulations.

It's recommended that buyers familiarize themselves with the terms and conditions provided by the seller, including any information related to taxes, customs fees, and import duties, to have a clear understanding of their obligations and responsibilities before making a purchase on a Japanese website.